How Do I Cancel My Account?

Once an account is activated, you are charged for the first month. Whether you are activated one hour, one day or 30 days you are still charged for a month. This is because our backbone provider charges us the same way. Each account is tested before the customer receives instructions or software to configure their computer. Most problems are at the local client side PC where re-configuration may need to take place on other programs.  If you have paid a year in advance and cancel before the year is up, you will be charged a termination fee of two months. Also, many problems are found on the clients PC regarding the operating system itself, corruption of other programs and/or viruses. We also have seen where a client signs up, then cancels immediately. Our new accounts department configures new accounts right away. There must be a minimum charge of one months fee for this.

For security purposes, we need written verification that you would like to cancel your account. Please include the date, your signature and the reason you want to cancel. We will set your account to close at the end of your monthly billing cycle unless a request is made for immediate cancellation in which case you are still charged a whole month.  

Send cancellation request to:

Enternet Solutions

Dept. 401 Cancellation

1887 N. 200 W.

Greenfield, IN.

46140-7853

You can contact customer service at:

1-317-340-5088

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